ECU Health Duplin Hospital's Five-Star Triumph

In a remarkable achievement, ECU Health Duplin Hospital in Kenansville, N.C., has garnered a prestigious five-star patient experience rating from the Centers for Medicare & Medicaid Services (CMS). This accolade reflects the hospital’s unwavering commitment to delivering exceptional patient care and sets a new benchmark for healthcare excellence in the region.

Celebrating a Journey of Excellence

The achievement marks a pivotal moment in ECU Health Duplin Hospital’s strategic journey. With a goal initially set to elevate their rating from four to five stars, the hospital leadership and staff have demonstrated unparalleled dedication to patient satisfaction. A special ceremony was held to honor the team’s tireless efforts, celebrating their contributions to the community and healthcare.

A Team Effort

Jeff Dial, president of ECU Health Duplin Hospital, emphasized the collective effort behind this accolade: “Our team has been instrumental in achieving this five-star recognition. Their engagement and deliberate improvements have transformed patient experience, reflecting our commitment to providing high-quality, compassionate care to our community.”

Understanding the Five-Star Rating

The rating from CMS is based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, which evaluates ten critical measures of patient experience. From nurse and doctor communication to hospital cleanliness, each measure paints a comprehensive picture of the patient journey. This rating assists patients and their families in making informed healthcare decisions.

The Impact on the Community

Dr. Julie Kennedy Oehlert, ECU Health Chief Experience Officer, highlighted the importance of this recognition: “We are deeply honored that our patients trust and value our care. This five-star rating demonstrates our focus on creating exceptional, loving experiences for our patients and their families, instilling hope and healing.”

Looking Ahead

As ECU Health Duplin Hospital continues to strive for healthcare excellence, this five-star rating is not just an endpoint but a milestone in their ongoing journey. It symbolizes the community’s trust and reinforces the hospital’s dedication to providing compassionate, patient-centered care.

Thanks to the Five-Star Quality Rating System, patients, families, and caregivers can now appreciate the distinguished care that ECU Health Duplin Hospital is known for, reinforcing its status as a leader in healthcare excellence. According to ECU Health, it’s a testament to what dedicated teamwork and focused dedication can achieve.